At iMART, we strive to ensure your satisfaction with every purchase. However, we understand that there might be instances when you may need to request a refund. Please read our refund policy carefully to understand the guidelines for initiating a refund.

1. Eligibility for Refund:
   - Refunds are only applicable for products or services that meet the criteria mentioned below:
     - Defective or damaged items upon delivery.
     - Items with missing parts or components.
     - Incorrect products delivered compared to what was ordered.
     - Items not meeting the stated quality standards.

2. Initiation of Refund:
   - To initiate a refund, you must contact our customer support team within [X] days of receiving the product.
   - Provide necessary details such as the order number, reason for the refund, and any supporting evidence like photographs if applicable.

3. Refund Process:
   - Our team will review your refund request and investigate the issue thoroughly.
   - If the refund is approved, we will process the refund amount back to the original payment method used for the purchase.

4. Refund Timeframe:
   - The refund processing time may vary depending on the payment method and the policies of the respective financial institutions. It typically takes [X] business days for the amount to reflect in your account.

5. Non-Eligibility for Refund:
   - Refunds will not be granted under the following circumstances:
     - Change of mind or if you no longer want the product.
     - Damage caused by misuse, negligence, or improper handling of the product.
     - Products returned without the original packaging or with missing accessories.
     - Products that show signs of wear and tear after use.

6. Return of Products:
   - In certain cases, we may request you to return the product to our designated address for further inspection before processing the refund.

7. Contact Us:
   - For any refund-related queries or assistance, please reach out to our customer support team at imartdts@gmail.com.

Please note that our refund policy is subject to change without prior notice. We recommend reviewing the policy periodically to stay informed about any updates. Our team is committed to ensuring a seamless shopping experience for you, and we will do our best to resolve any issues promptly. Thank you for choosing iMART as your preferred shopping destination.